Shipping policy

ROAM – Shipping Policy (South Africa)

Last updated: 20/06/2026

1. Shipping Overview

ROAM currently ships within South Africa using Aramex Store to Door. We aim to deliver your order safely and efficiently while maintaining a premium customer experience.

2. Processing Time

  • Orders are processed within 1–3 business days, excluding weekends and public holidays.

  • Once processed, your order will be handed over to our courier partner.

3. Delivery Timeframes

  • Estimated delivery time: 10–15 business days after dispatch.

  • Delivery times are estimates and may vary depending on location, demand, and external factors.

4. Courier Partner

All orders are shipped via Aramex Store to Door.

  • You will receive a tracking number once your order has been dispatched.

  • Tracking updates are managed by the courier and may take time to reflect.

5. Delays & Liability

While we strive to meet all estimated delivery times, ROAM is not responsible for delays caused by third-party couriers, including but not limited to:

  • High shipment volumes.

  • Weather conditions.

  • Strikes or service disruptions.

  • Incorrect delivery information provided by the customer.

However, this does not affect your rights under the Consumer Protection Act 68 of 2008 (CPA). We will make reasonable efforts to assist in resolving delivery issues.

6. Incorrect Address Information

  • Customers are responsible for providing accurate and complete delivery details.

  • ROAM cannot guarantee successful delivery where incorrect or incomplete address information has been supplied.

  • If a parcel is returned due to incorrect address information provided by the customer, additional shipping fees may apply for re-delivery, where permitted by law.

  • Customers should contact ROAM as soon as possible if they notice an error in their delivery details.

7. Lost or Missing Parcels

If your parcel is marked as delivered but has not been received:

  • Please contact us within 3 business days of the delivery notification.

  • We will investigate the matter with our courier partner.

  • Please provide your order number and any relevant delivery or tracking information.

ROAM may request reasonable proof or verification to investigate the issue before arranging an appropriate resolution.

Any replacement or refund will be handled in accordance with the circumstances and applicable South African consumer protection laws. Nothing in this section removes any statutory rights you may have.

8. Damaged Parcels

If your order arrives damaged:

  • Please notify us within 48 hours of delivery, where reasonably possible.

  • Provide clear photographs of the outer packaging and the damaged item.

  • Include your order number and a brief description of the damage.

ROAM will assess the issue and work towards an appropriate resolution in accordance with the Consumer Protection Act and other applicable laws.

Reporting damage promptly helps us investigate courier-related issues. However, failure to report damage within 48 hours will not automatically invalidate any statutory rights you may have.

9. Shipping Fees

  • Shipping costs, where applicable, will be calculated and displayed at checkout before you complete your purchase.

  • Promotional free-shipping offers will be clearly stated on the website and may be subject to specified conditions.

  • Additional delivery charges arising from customer-requested changes or incorrect delivery information may apply where disclosed and permitted by law.

10. Contact Information

For shipping-related enquiries, please contact us using the details below.

Business Name: ROAM
Email: roamselection@gmail.com
Location: South Africa

Please include your order number in all shipping-related correspondence so that we can assist you efficiently.

11. Agreement

By placing an order with ROAM, you acknowledge that you have had the opportunity to review this Shipping Policy.

This policy should be read together with ROAM's Terms of Service, Return & Refund Policy and Privacy Policy.

Nothing in this policy excludes, restricts or waives any consumer rights that cannot lawfully be excluded under South African law.